Capitol Office Solutions
  • Service
  • Washington, DC, USA
  • Competitive
  • Hourly
  • Full Time

Health/Dental/Vision,Disability,Supplemental Plans,401K w/company match,Bonus Plan,Vacation/Sick Leave,Paid Holidays,Educational Assistance


Organization:

Capitol Office Solutions, a XEROX company, has been a leader in providing document workflow and related office technology to companies throughout the Capitol area for more than 40 years.  Our partnership with XEROX combines our strength and experience in local markets with the support of a multi-national organization and world leader in document workflow solutions.

 Responsibilities:

  • Responsible for the repair and Total Call maintenance on the full line of black and white and color digital copiers, faxes, printers or scanners.
  • Will repair and perform Total Call maintenance on Hewlett Packard, Xerox and other brands of printers.
  • Establish and maintain a professional relationship with each individual customer.
  • Will be assigned to and is responsible for a specific territory.
  • Responsible for focusing to the key productivity objectives including gross calls per day, efficiency rating, response time commitments and parts costs per call, amongst others.
  • Will provide support with Capitol Office Solutions Sales Department ensuring complete customer satisfaction.

We offer great benefits!

  • Competitive Pay/Bonus Program
  • Paid Parking 
  • Company Vehicle
  • 401K with Company Match
  • Medical/Dental/Vision
  • Short & Long Term Disability
  • Educational Assistance
  • Paid Vacation and Holidays
  • Much more......

 Qualifications:

  • High School diploma
  • Strong customer service skills
  • 2-4+ year's printer/copier service or industry related experience a plus  
  • Computer literacy and familiarity with the internet required. Basic computer/networking skills a plus.  A+ Certification a plus.
  • Strong relationship management skills with customers and personnel within the organization required
  • Strong organizational skills and ability to troubleshoot printers and digital copiers required.
  • Ability to work evening and weekend hours during peak periods
  • Must have strong ethics and work as an effective, collaborative team member

Physical Demands/Working Conditions:

  • Ability to meet deadlines and financial objectives.
  • Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice.
  • Valid driver's license and minimal level of auto insurance coverage required.

 

We are an Equal Opportunity Employer

Capitol Office Solutions
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