Capitol Office Solutions
  • Service
  • Columbia, MD, USA
  • Competitive
  • Hourly
  • Full Time

Health/Dental/Vision,Disability,Life Insurance,401K w/company match,Educational Assistance,Vacation/Sick Leave,Company Vehicle


Organization:

Capitol Office Solutions (COS) is a subsidiary of Xerox Corporation.  We are the elite sales and service provider of office technology solutions.  We're a locally run company trusted by the region's businesses since 1976.  We are the region's most respected consulting firm specializing in workflow assessment and optimization. We are uniquely positioned to help organizations understand true cost breakdown, asset deployment, and usage patterns to develop sustainable working practices and continuous improvement initiatives. We have successfully led Fortune 500 companies as well as small organizations - in every industry from healthcare to nonprofit to finance - to achieve improved financial results, and operational efficiency, and to reduce their environmental impact.     

 Responsibilities:

  • Establish and maintain a professional and positive relationship with all COS customers.
  • Repair and perform our total service call process on Hewlett Packard, Xerox and other brands of printers.
  • May also be trained on the repair and perform our total service call process on the full line of black and white and production color digital copiers, faxes, printers or scanners.
  • Will be responsible for territories in Maryland, Washington DC, and Virginia region.
  • Responsible for focusing to the key productivity objectives including gross calls per day, efficiency rating, response time commitments and parts costs per call, amongst others.
  • Will provide support to the Capitol Office Solutions Sales Department ensuring complete customer satisfaction.

 We offer great benefits!

  • Competitive Pay/Bonus Program
  • Paid Parking 
  • Company Vehicle
  • 401K with Company Match
  • Medical/Dental/Vision
  • Short & Long Term Disability
  • Educational Assistance
  • Paid Vacation and Holidays
  • Much more......

Qualifications:

  • High School diploma or equivalent and 2-4+ year's printer/copier service or industry related experience.  Associates degree preferred.
  • Strong customer service skills
  • Computer literacy and familiarity with the internet required.
  • Strong computer/networking skills a plus.
  • Strong relationship management skills with customers and personnel within the organization required.
  • Strong organizational skills and ability to troubleshoot printers and digital copiers required.
  • Ability to work evening and weekend hours during peak periods.
  • Must have strong ethics and work as an effective, collaborative team member.

Physical Demands/Working Conditions:

  • Ability to meet deadlines and financial objectives.
  • Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice.
  • Valid driver's license and minimal level of auto insurance coverage required. 
Capitol Office Solutions
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