Capitol Office Solutions
  • Service
  • Columbia, MD, USA
  • Competitive
  • Hourly
  • Full Time

Health/Dental/Vision,Disability,Supplemental Plans,401K w/company match,Bonus Plan,Vacation/Sick Leave,Paid Holidays,Educational Assistance


Organization:

Capitol Office Solutions recognized the integrality of document management over 40 years ago when we started in office technology. Over the past four decades, we've built an unrivaled culture and a unique, project-focused approach to document management, optimizing efficiency and yielding competitive advantage for our clients. Today, we, at Capitol, are the boutique suppliers of Xerox technology to fortune 500 businesses, renowned for our brilliant color and brilliant people. Now a fully-owned subsidiary of Xerox, we understand what it takes to be at the top- others can copy but we're the original.

Responsibilities:

  • Responsible for the repair and Total Call maintenance on the full line of black and white and production color digital copiers, faxes, printers or scanners.
  • Will repair and perform Total Call maintenance on Hewlett Packard, Xerox and other brands of printers.
  • Establish and maintain a professional relationship with each individual customer.
  • Will be assigned to and is responsible for a specific territory.
  • Responsible for focusing to the key productivity objectives including gross calls per day, efficiency rating, response time commitments and parts costs per call, amongst others.
  • Will provide support with Capitol Office Solutions Sales Department ensuring complete customer satisfaction.

 Qualifications:

  • High School diploma
  • Strong customer service skills
  • 2-4+ year's printer/copier service or industry related experience a plus  
  • Basic computer/networking skills a plus.  A+ Certification a plus.
  • Strong relationship management skills with customers and personnel within the organization required
  • Strong organizational skills and ability to troubleshoot printers and digital copiers required.
  • Ability to work evening and weekend hours during peak periods
  • Must have strong ethics and work as an effective, collaborative team member

Physical Demands/Working Conditions:

  • Ability to meet deadlines and financial objectives.
  • Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice.
  • Valid driver's license and minimal level of auto insurance coverage required.

 

We are an Equal Opportunity Employer

Capitol Office Solutions
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