Capitol Office Solutions
  • Service
  • Washington, DC, USA
  • Competitive
  • Hourly
  • Full Time

Health/Dental/Vision,Disability,Life Insurance,401K w/company match,Educational Assistance,Vacation/Sick Leave,Company Vehicle


Organization:

COS, A Xerox Company is a wholly owned subsidiary of Xerox Corporation, a $22 billion Fortune 500 company.  Xerox is the world's leading enterprise for business process and document management, deploying state-of-the-art technology and solutions.  Xerox provides COS the strength and resources of a global operation while maintaining a local presence. With a "Think Globally, Act Locally" mindset, we are able to offer top quality solutions through personalized service to our customers in Washington, DC, Northern Virginia, and Baltimore, MD.

Culture:

COS is a team oriented company full of ambitious, go getter individuals with a work hard play, hard mentality. We offer an extensive training program and world class support team to set you up for success. If you're looking to join a team and start a career then this is the place for you!

 Responsibilities:

  • Establish and Maintain a professional and positive relationship with all COS customers at all times
  • Repair and perform our total service call process on Hewlett Packard, Xerox and other brands of printers.
  • May also be trained on the repair and perform our total service call process on the full line of black and white and production color digital copiers, faxes, printers or scanners.
  • Will be responsible for territories in Maryland, Washington DC, and Virginia region.
  • Responsible for focusing to the key productivity objectives including gross calls per day, efficiency rating, response time commitments and parts costs per call, amongst others.
  • Will provide support to the Capitol Office Solutions Sales Department ensuring complete customer satisfaction.

 

Qualifications:

  • High School diploma or equivalent and 2-4+ year's printer/copier service or industry related experience.  Associates degree preferred.
  • Strong customer service skills
  • Computer literacy and familiarity with the internet required.
  • Strong computer/networking skills a plus.
  • Strong relationship management skills with customers and personnel within the organization required.
  • Strong organizational skills and ability to troubleshoot printers and digital copiers required.
  • Ability to work evening and weekend hours during peak periods.
  • Must have strong ethics and work as an effective, collaborative team member.

Physical Demands/Working Conditions:

  • Ability to meet deadlines and financial objectives.
  • Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice.
  • Valid driver's license and minimal level of auto insurance coverage required. 
Capitol Office Solutions
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