Capitol Office Solutions
  • Administrative / Human Resources
  • Columbia, MD, USA
  • Competitive
  • Hourly
  • Full Time

Medical/Dental/Vision,Disability,Supplemental Ins.,Life Ins.,401K w/Employer Match,Educational Assistance,Employee Referral Program

COS, A Xerox Company is a wholly owned subsidiary of Xerox Corporation, a $11 billion Fortune 500 company.  Xerox is the world's leading enterprise for business process and document management, deploying state-of-the-art technology and solutions.  Xerox provides COS the strength and resources of a global operation while maintaining a local presence.  With a "Think Globally, Act Locally" mindset, we are able to offer top quality solutions through personalized service to our customers in Washington, DC, Northern Virginia, and Baltimore, MD.


COS is a team oriented company full of ambitious, go getter individuals.  Our culture is one of training and development and continued career growth.  If you are looking to join a team and start a career then this is the place for you.


  • Review service contracts for each customer
  • Set up new Copier and Print service contracts for billing
  • Set up serialized records for all printers
  • Process new pick-up of service agreements contract
  • Process first time service requests, inputting equipment and creating new customer accounts
  • Process cancellations on service contracts and upgrades and initiate any necessary credit adjustments
  • Process all equipment swaps and all adds and deletes of devices on print management contract
  • Review daily invoices for accuracy and ensure any corrections are processed
  • Enter customer credits in the billing system within 24 hours of receiving approval
  • Respond to customer inquiries within 24 hours
  • Respond to internal and external emails within 2 hours of receipt
  • Handle all account updates including name changes and billing address information
  • Handle all billing issues on service billing through leasing companies
  • Encourage all customers to install Electronic Monitoring Software
  • Assist with any and all duties within Administrative department as requested.

Oh yes, in case you're wondering...

We also have some solid benefits too. They include:

  • 401k with company match
  • Medical, Dental, Vision
  • Short Term Disability and Supplemental Insurance
  • Company paid Long Term Disability and Basic Life Insurance
  • Vacation/Sick leave and company paid holidays
  • Educational assistance
  • Bonus potential and employee recongition programs


  • High School diploma required.  
  • 2-3+ years related experience is required.  
  • Experience in the office products or similar industry a plus.
  • Must have excellent customer service skills. 
  • Proficient math skills.
  • Strong attention to detail and ability to stay focused is required.
  • Strong organizational skills and ability to use good judgment in performing conflicting demands and managing priorities.
  • Strong initiative with ability to seek out relevant information prior to making timely decisions.
  • Must have strong ethics and ability to work as an effective, collaborative team member.
  • Computer literacy and familiarity with the internet required.
  • Ability to work overtime if necessary

Want to chat about your career goals and see if this is a good fit?  Click Apply, and if your resume screams "go getter," we'll be in touch to get the conversation started.  In fact, we think you're on to something pretty great.

Capitol Office Solutions
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